Terms and Conditions

Accounts

You can browse and buy without an account, but to use additional services, you must create an account with accurate information. You are responsible for maintaining the confidentiality of your account information and notifying the platform of any unauthorized access.

Products and Payments

The platform allows you to buy products from third-party sellers, and you agree to pay for all purchases made through the platform. The platform is not responsible for the quality or availability of products or any disputes that may arise between you and the seller.

Delivery

The seller is responsible for the delivery of products purchased through our platform. We'll liaise with the seller on your behalf to ensure timely delivery. Delivery times may vary based on factors like the seller's location, chosen shipping method, and destination. If you experience any delivery issues, such as delays or non-receipt, contact us, and we'll assist in resolving the problem with the seller. We'll also provide relevant tracking information, if available, for you to monitor the progress of your delivery.

Refunds and Returns

We accept returns within a specified period from the date of purchase or delivery. The product must be in its original condition, unused, and with all packaging and accessories intact. To initiate a return, use our returns services or contact our customer support with your request, including your order number and reason for the return. We'll guide you through the process. Please note that customized or personalized items may not be eligible for returns. We'll work closely with you to find a solution. Once we receive the returned product and verify its condition, we'll process the refund according to our policy, crediting your account or original payment method. For further assistance, contact our customer support team.

Cancellation

To cancel your order, notify us promptly through our cancellation request system or by contacting customer support. We'll accommodate your request if the order hasn't been shipped or fulfilled. If it's already shipped or fulfilled, our standard returns and refunds policy applies. Initiate a return and follow our process for a refund. Note that customized or personalized items may not be eligible for cancellation due to their specific nature. However, we'll work closely with you and the seller to find a suitable solution. For any cancellation inquiries, contact our customer support team.

Prohibited Conduct

You agree not to use the platform for any illegal or harmful purposes or engage in any activities that violate the policies of the platform or its payment processor.

Prohibited Items

We strictly prohibit the listing or sale of illegal substances or activities, FDA-restricted items, stolen goods, counterfeit or infringing items, firearms and ammunition, products facilitating identity theft or containing malicious software, hazardous materials, copyright-infringing items or tools, gambling-related items or services, regulated financial products or services, explicit or pornographic materials, and offensive or discriminatory listings. Non-compliance may result in account termination or suspension. Please refer to our guidelines for a safe and compliant platform.

Intellectual Property

The content on the platform is the property of the platform or its licensors and is protected by intellectual property laws. You may not use any content without permission.

Limitation of Liability

The platform and its affiliates will not be liable for any damages arising from your use of the platform or your inability to use it, including losses from purchasing products or platform errors.

Indemnification

You agree to hold the platform and its affiliates harmless from any claims, damages, or expenses arising from your use of the platform or violation of its terms.

Governing Law and Dispute Resolution

The terms are governed by Jamaican law, and any disputes will be resolved through binding arbitration in Jamaica.

Change of These Terms

The platform may update or modify the terms and will notify users of any changes. Your continued use indicates acceptance of the updated terms.

Termination

The platform may terminate accounts and access to services for any reason, and users may also terminate their accounts at any time.

Miscellaneous

These terms constitute the agreement between the user and the platform, and any invalid provision will not affect the remaining provisions.

Accounts

You are able to make purchases and browse the platform without an account. However to use other services such as creating your own shops, you must create an account and provide accurate information so we can best serve you. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You must notify us immediately if you suspect any unauthorized access to or use of your account.

Products and Payment

Our Services allow you to purchase products from third-party sellers. We will make reasonable efforts to facilitate communication and agreement between you and the seller in the event of any disputes that may arise. However, we are not responsible for the quality or availability of these products, nor are we responsible for any disputes that may arise between you and the seller. You agree to pay for all products you purchase through our Services, and we may charge your payment method for these purchases. We use a third-party payment processor to process payments, and by using our Services, you agree to their terms and conditions.

Delivery

The delivery of products purchased through our platform is the responsibility of the seller. Once you have made a purchase, we will communicate with the seller on your behalf to help ensure that the product is delivered to you in a timely manner. The seller will handle the packaging, shipping, and delivery process. It's important to note that delivery times may vary depending on factors such as the seller's location, the shipping method chosen, and the destination of the product. We will provide you with relevant tracking information, if available, so you can monitor the progress of your delivery. If you encounter any issues with the delivery, such as delays or non-receipt of the product, please reach out to us, and we will assist you in communicating with the seller to resolve the problem.

Refunds and Returns

We accept returns within a specified period from the date of purchase or delivery. The returned product must be in its original condition, unused, and with all original packaging and accessories intact. To initiate a return, please use the returns services provided on this website or contact our customer support team with your request, providing relevant details such as your order number and the reason for the return. We will guide you through the return process and provide you with any necessary instructions. Please note that certain products, such as customized or personalized items, may not be eligible for returns due to their unique nature. In such cases, we will work closely with you to find a suitable solution. Once we receive the returned product and verify that it meets our return criteria, we will process the refund according to our refund policy. The refunded amount will be credited back to your account or the original payment method used for the purchase, depending on our refund procedures. If you have any questions or need further assistance regarding returns, please don't hesitate to reach out to our customer support team. We are here to help and ensure a smooth return process for you.

Cancellation

If you wish to cancel your order, please notify us as soon as possible through our cancellation request system or by contacting our customer support team. We will make every effort to accommodate your cancellation request, provided that the order has not been shipped or fulfilled. In the event that the order has already been shipped or fulfilled, our standard returns and refunds policy will apply. You may need to initiate a return once you receive the product and follow the steps outlined in our returns and refunds policy to request a refund. Please note that customized or personalized items may not be eligible for cancellation, as they are often specially made according to your preferences or requirements. However, we encourage you to reach out to us in such cases, and we will work closely with you and the seller to find a suitable solution.

Prohibited Conduct

You agree not to use our Services for any unlawful or fraudulent purposes, or to engage in any conduct that could harm our platform or our users. This includes, but is not limited to, transmitting viruses, spamming, or engaging in any activity that violates our policies or the policies of our payment processor. You may not use our platform to impersonate or misrepresent your identity or affiliation with any person or entity.

Prohibited Items

The listing or sale of prohibited items is strictly prohibited and may result in account termination or suspension. Sellers are prohibited from listing items that violate applicable laws or regulations, engage in fraudulent or deceptive practices, damage our platform's reputation, violate banking or electronic funds transfer network terms, or pose a risk of chargebacks, penalties, or liabilities. Specific categories of prohibited items include illegal substances or activities, FDA-restricted items, stolen goods, counterfeit or infringing items, firearms, ammunition, products facilitating identity theft or containing malicious software, hazardous materials, copyright-infringing items or tools, gambling-related items or services, and regulated financial products or services. We also prohibit explicit or pornographic materials and offensive or discriminatory listings.

Intellectual Property

Our Services and all content on our platform, including text, graphics, logos, images, and software, are the property of Jamart Marketplace Limited or its licensors and are protected by intellectual property laws. You may not use any of our content without our express written permission. You may not use any trademarks or logos of Jamart Marketplace Limited or our affiliates without our prior written consent.

Limitation of Liability

To the maximum extent permitted by law, Jamart Marketplace Limited and its affiliates, officers, directors, employees, and agents will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our Services or your inability to use our Services. This includes, but is not limited to, any losses arising from your purchase of products through our platform or any disruptions or errors on our platform.

Indemnification

You agree to indemnify and hold harmless Jamart Marketplace Limited, its affiliates, officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our Services or your violation of these Terms. This includes, but is not limited to, any claims arising from your purchase of products through our platform or any disputes with sellers or other users of our platform.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Jamaica. Any disputes arising from or related to these Terms or our Services will be resolved through binding arbitration in Jamaica. The arbitration will be conducted in English, and the arbitrator's decision will be final and binding. You waive your right to participate in any class action lawsuits or class-wide arbitration against Jamart Marketplace Limited.

Changes to These Terms

We may update or modify these Terms from time to time, and we will notify you of any changes by posting the updated Terms on our platform or by sending you an email. Your continued use of our Services after any such updates or modifications indicates your acceptance of the updated Terms.

Termination

We may terminate your account and your access to our Services at any time for any reason. You may also terminate your account at any time by contacting us.

Miscellaneous

These Terms constitute the agreement between you and Jamart Marketplace Limited with respect to your use of our Services, and they supersede all prior or contemporaneous communications and proposals, whether oral or written. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

If you have any questions or concerns about these Terms or our Services, please contact us.